Manager's Job Description

The 8 key areas of responsibility each Vivah Manager is responsible and
accountable for are:

1. MAXIMIZE SALES POTENTIAL

Set daily/weekly 1st targets based on trailing 6 weeks history
Schedule to Maximize business (use hourly reads & staff assess.)
Analyze Results – Staff results & Merchandise Productivity & take
ACTION on those results
Effective Implementation of Sales Promotions
Average Sales Management (Store & Staff)

2. CUSTOMER SERVICE

Selling Skills Training & Coaching of all Staff
Customer Satisfaction / Exchange Policy
Jewellery Expertise & Product Knowledge of all Staff

3. DEVELOPMENT OF PEOPLE

Network / Recruit (Should be on-going – NEVER wait til you need staff)
Interview / Hire (Managers responsibility to have all shifts covered)
Train / Develop & Coach Staff for Internal Promotions
Teach the Company Culture (Customers for Life)
Coach & Motivate staff (use the One Minute Manager)
Counsel & Discipline (According to provincial regulations)
Evaluate / Performance Appraisals (Min – Once/yr, Max – every 3 mos.)
Proper Justification & Documentation of Staff to be separated

4. LEADERSHIP

Role Model / Set the Standards - SET THE EXAMPLE
Professionalism / Image (Business Casual)
Dress Code Adherence (You must always wear 5-7 pieces of Vivah Jewellery)
Communication (Up/Down & Laterally with Peers)
Creates a Positive Environment / Attitude - SET THE EXAMPLE
Team Player & Builder (within own store & with all others)
Pro-Active – Looks ahead and plans for it
Displays strong Time Management skills – sets good example
Displays effective Delegation skills (all staff know everything)
Initiates In-Store Contests / Incentives (weekly contests)
Develops and executes Action Plans for store / staff (set with staff monthly)
Develops strong rapport with Mall Management

5. VISUAL PRESENTATION

Timely & effective Implementation & Adaptation of Company directives
Opening / Closing Review properly used
Shipments processed within allowed time frame (1 day)
Proper Signage is used and placed visibly
Lighting Maintenance & Replacement to policy
Product Mix & Levels are Monitored & Needs are reported

6. OPERATIONS

Compliance to Company Policies & Procedures
Compliance to Direction (by mail/phone)
Compliance to Supervisor’s Directions
Compliance to Federal & Provincial Regulations
Open / Close the store based on company / mall requirements, at times being the only person in the store.

7. LOSS PREVENTION

(A) INTERNAL SHRINKAGE

Proper banking procedures/deposit management
Register / Cash Training & Control
Key Control (to be used only in the event of a power failure)
Price Changes (Accurate, Thorough, and Timely)
Damage Control (Repairs done daily – other damages returned weekly)
Ticket Control (No Sku items to be dealt with daily)
Shipments Received (Mgr to verify shipments – unpack small qtys at any time)
Transfer Documentation & Management (Mgr to verify they are done accurately)
Inventory Audits (An excess of 3% will lead to instant termination)
Post Voids, Refunds, Exchanges, Staff Discounts are to Policy

(B) EXTERNAL SHRINKAGE

Shoplifting precautions are in place
Apprehensions to Government & Company Regulations
Store is kept secure (both money & merchandise) at all times – at closing all counter fixtures are securely put away and locked up.
All staff are aware – show only 1 piece at a time

(C) Documentation of known losses/shrinkage is immediate,
accurate and complete

(D) Audit Compliance

8. PROFITABILITY

Wage Management (Save 0.5% - 1.0% on wage targets. Do not exceed %)
Personal Wage Costs - Each staff is monitored and acted upon
Expense Control (Order supplies you need weekly-don’t hoard)

REPORTING STRUCTURE: The Store Manager reports to her / his District Sales
Manager.

PRIMARY PURPOSE / ROLE: The Store Manager is responsible for achieving
store sales and wage targets while ensuring the effective supervision and
management of the store to company policies and procedures.